“Full Circle 360° Guarantee”
We deliver results as promised.
A foundation for success: integrity, motivation, responsibility, & respect.
You have our promise, we have your back.
With services from SuccessAmp, you can feel secure in knowing we stand behind our promises. Our timelines and our prices are realistic and competitive.
Online marketing is a fast-moving field, and your competitors may be moving as fast as you are. Even if the competitive field changes, we’ll be there to help you succeed.
For our “Expert Consulting” and “Introductory” services:
You’re happy with our single-hour “Expert Consulting” or “Introductory Website Review” services or you pay nothing. If you show up for the scheduled consultation and are unsatisfied with our work in any way, let us know within seven days, and we’ll issue a 100% refund. No questions asked.
For our “Complete Audit” and “Discovery” services:
We aim to deliver concise and actionable reports without useless fluff, but sometimes a deeper explanation is needed. This is especially true if you plan to have your team implement the strategy or if you make a discovery that provides new opportunities to explore.
If you wish to expand upon any section of deliverables or are unsatisfied with any aspect of our work, let us know precisely what you want to see developed or were unsatisfied with within seven days. We’ll circle back to the beginning, re-plan, and re-work any or all of the project once more for free while taking the entirety of your feedback into account.
For our “Sprint” and “Autopilot” monthly services:
Long-term services like our Sprint and Autopilot plans are some of the most difficult to estimate. This is due to constant shifts in competition. The end goal is constantly shifting, and the competition is not standing still. We tend to aim for reasonable three to twelve-month goals measured by either website traffic or conversions. Sometimes we need to adjust the course along the way.
Once every six months, by request, we’ll circle back to the beginning of the project, perform a complete audit, re-plan, and deliver an updated proposal showing what’s changed for free. This way, you can guarantee that if things change, you have access to an up-to-date comparison to measure against.
For our “Hosting” services:
We guarantee 100% uptime for your website hosted with SuccessAmp. Notify us of any unscheduled downtime immediately. If the downtime is verifiable by our independent monitoring system or employees and is found to be less than one hour, we will issue a credit for 50% of your monthly hosting fee. For downtime over one hour, we will issue a 100% credit. You may take advantage of this guarantee once per calendar month.
For our “Website Development” services:
All websites we build and host are 100% guaranteed bug-free for 30 days from delivery. If you find any features that don’t work as specified, let us know within 30 days of delivery. We’ll review the feature, re-plan, and re-work it again for free. We extend that guarantee full circle to 360 days for any “critical” feature, such as lead and sales forms.
For our “Success Coaching” services:
You’re happy, or you pay nothing. If you are unsatisfied with our “Success Coaching” packages, please let us know within the first 30 days, and we’ll issue a 100% refund.
All services and remedies not explicitly stated here are covered by our “Warranty and refunds” section of our general policy. Any terms listed here will be superseded by a signed “Master Professional Services Agreement.”
Last Updated: April 13th, 2023
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